Ordering

When you are ready to place an order you can either download our printable order form and send it to us at the address given or use our online order form.
Alternatively you can contact Cara on 01925 659066 to discuss your requirements in more detail.

Payment

A deposit will be required when you place your order. The amount is currently 50% of your total order cost or full payment if you order totals less that £100. Once you have confirmed your proofs we will contact you to arrange payment of the remaining balance.

If your order contains solely Invitations and/or RSVP cards or solely Orders of Service, Menu cards and/or thank you cards you will be required to pay the remaining balance once your proofs have been confirmed.

If you are ordering a mixture of items, ie: Invitations and Thank You Cards, the next 30% of the balance will be payable upon return of your proofs. Once you have received your invitations the remaining 20% will be payable in order for us to complete and dispatch your remaining items.

Information Required

We will need to know the hosts names, the couples names, venues, times, dates, date for RSVP and the RSVP address. We will also need to know your wording preferences from our sample text page , please click here for choices.

For Order of service and Menus we will require exact wording. We appreciate that you may not have this information to hand at the time of ordering, simply email them to us when they become available.

It is advisable to slightly over estimate the number of place cards, order of service and thank you cards as final numbers can be confirmed nearer your delivery date and your final invoice will be amended accordingly.

Proofs

Once we have received your order and deposit we will send you a proof copy of all wordings for your approval. Please check all details, make any amendments then sign and return to us. Once we have received your proof we will begin work on your order and contact you to arrange payment.

Design

We always try our best to provide stationery which exactly meets your requirements, therefore if you require different colours, designs or wording then please contact us before ordering and we will gladly try to accommodate your needs.

All Invitations, RSVP cards and Thank you cards come complete with co-ordinating envelopes. Invitations, Orders of service menus and thank you cards come with pre-printed inserts.

Delivery

Please allow 14 days from placing your order for your proof sheets to be delivered. Upon return of your proofs, please then allow a further 4 weeks for your finished goods to be delivered. An estimated delivery date will be agreed with you soon after you place your order but if you do require a quicker lead time please ask and we will do our best to accommodate, although this is not always possible during busy periods (typically May-September) All deliveries are made via Royal Mail Special Delivery which requires a signature upon delivery and this is charged at a flat fee of £9.95 per order or free for orders over £200.

Cancelling Your Order

If you do decide to cancel your order before you return your proofs then you well receive a refund to the value of 75% of deposit paid. The remaining 25% will cover the time and resources taken to compile proofs as well as postage costs.
Orders cancelled once proofs have been approved must be paid for in full. Returns cannot be accepted due to their personalised nature unless they do not match your signed proof.